FaQs. General Information

What if the item I receive is not the one I ordered?

Usually, we double-check the item before shipping out, therefore this situation happens very rarely. Please send us a picture first, and we will check and confirm first. If it is really a wrong item we send, we will resend the correct one for you, and do not charge any fees. Or make a negotiation if you’d like.

How to use Western Union?

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How much will I be charged for shipping?

Shipping costs are calculated according to the method you choose. The total shipping cost will be displayed at checkout before the order is completed. If you have any questions, please contact our customer service staff.

What is the quality of your replica watches?

All our replica watches are the best replica quality there is on the market. That is because we have visited over 100 replica watch factories and selected the best to supply our products

What if the item I receive is not the one I ordered?

Usually, we double-check the item before shipping out, therefore this situation happens very rarely. Please send us a picture first, and we will check and confirm first. If it is really a wrong item we send, we will resend the correct one for you, and do not charge any fees. Or make a negotiation if you’d like.

What should I do if I have not received my order?

Please remember we will send the package in time and make sure it will arrive around the delivery time. But if there was some delay due to the irresistible situations of the airline, please just be patient to wait about 1 or 2 more days. If you haven’t received the package for 10days, please contact us directly.

What forms of payment do you accept?

We accept Western Union and Bitcoin transactions. If you choose to pay by Western Union wire, you get 10% discount and 15% off for Bitcoin payments.

How to use Western Union?

First, contact our customer service staff for information on Western Union. Then, go to the Western Union page and fill in the information. Finally, just click the Confirm Remittance button.

I ordered and received the watch But I wish to change it for some other model, What are my options?

If you wish to change your watch for a different model or feel that you have made a mistake and ordered a Wrong watch, we allow an exchange process within 3 days of receiving the watches and a $20 Handing & shipping cost will apply

What is the quality of your replica watches?

All our replica watches are the best replica quality there is on the market. That is because we have visited over 100 replica watch factories and selected the best to supply our products

Do you offer expedited shipping?

We offer both Overnight and Second Day shipping. All orders must be received and all payments must be cleared by 1:00 PM EST in order to be processed on the same day. Orders placed after 1:00 PM EST, on weekends and/or holidays will arrive within two business days for UPS Overnight Shipping, and three business days for UPS Second Day Shipping.

How much will I be charged for shipping?

Shipping costs are calculated according to the method you choose. The total shipping cost will be displayed at checkout before the order is completed. If you have any questions, please contact our customer service staff.

When do you ship your orders?

Usually, orders ship within 24-48 hours after payment and address verification has been performed following order placement. Many orders require manual fraud verification that might take 1-2 business days. Please make sure your billing information matches and shipping address is listed as an alternate shipping address with what your credit card processor has on file to expedite this process.

Exchanges

Unfortunately, we do not offer exchanges. In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.

How we use collected information

– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How Secure is Your Information

Any unauthorized use of the Site may result in criminal and/or civil prosecution. We have reasonable policies and procedures in place to protect the privacy and confidentiality of the information that we collect and maintain. All Personally Identifiable Information is stored on our secured servers, behind a firewall at a data center with access to data strictly controlled. To help ensure the privacy of your information, we urge you not to share your user name and password with anyone and recommend that you change your password frequently and store it in a safe place. If you are asked to create a user name or password, please select words that do not personally identify you.

The Site offers “auto login” which allows users to enter member areas of the Site without re-entering password information. You may want to disable auto-login on your “Set Up” page if you are not the only person using your computer. You should note that while we take steps to protect your privacy and security there is no “perfect security” on the Internet and by disclosing information there is a chance that the information may be intercepted or become public.